Support Plans & Pricing

Continual improvement subscriptions

Pay Annually and Save 10%

 

  
 
Product Support
Service Level Agreement
Download Software Upgrades
Advice & Guidance
Support Portal Access
Email, Phone & Remote Support
On-Site Support
Included Services
Support for Implemented Processes
Investigate Specific Batches/Cases/Jobs
Roll-over of Unused Services
System Monitoring
Health Checks
Continual Improvement
New Projects
Cost of Additional Services

Included with Licensing

Product Support
Service Level Agreement
Download Software Upgrades
Advice & Guidance
Support Portal Access
Email, Phone & Remote Support
 
 
 
 
 
 
 
 
 
Cost of Additional Services: $225/hour

Basic

$900
per month
Product Support
Service Level Agreement
Download Software Upgrades
Advice & Guidance
Support Portal Access
Email, Phone & Remote Support
On-Site Support
Included Services : 4 hours/month
Support for Implemented Processes
Investigate Specific Batches/Cases/Jobs
Roll-over of Unused Services
 
 
 
 
Cost of Additional Services: $220/hour

Pro

$1,755
per month
Product Support
Service Level Agreement
Download Software Upgrades
Advice & Guidance
Support Portal Access
Email, Phone & Remote Support
On-Site Support
Included Services : 8 hours/month
Support for Implemented Processes
Investigate Specific Batches/Cases/Jobs
Roll-over of Unused Services
System Monitoring
Health Checks
Continual Improvement
 
Cost of Additional Services: $209/hour

Department

$6,669
per month
Product Support
Service Level Agreement
Download Software Upgrades
Advice & Guidance
Support Portal Access
Email, Phone & Remote Support
On-Site Support
Included Services : 4 days/month
Support for Implemented Processes
Investigate Specific Batches/Cases/Jobs
Roll-over of Unused Services
System Monitoring
Health Checks
Continual Improvement
New Projects
Cost of Additional Services: $193/hour

Enterprise

$12,338
per month
Product Support
Service Level Agreement
Download Software Upgrades
Advice & Guidance
Support Portal Access
Email, Phone & Remote Support
On-Site Support
Included Services : 8 days/month
Support for Implemented Processes
Investigate Specific Batches/Cases/Jobs
Roll-over of Unused Services
System Monitoring
Health Checks
Continual Improvement
New Projects
Cost of Additional Services: $174/hour

Terms & Conditions:

  1. All prices are excluding GST
  2. Unused monthly hours roll-over indefinitely
  3. Going over the monthly allowance of hours is possible by mutual agreement as long as subsequent months have lower usage
  4. Monthly plans have a minimum 12 month term
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